The most configurable form in the world is still a form.
TrueContext gives you world-class tools for building the form. FieldPal lets the technician describe the job out loud and assembles the record from what they said. There is no form to build, no field to anticipate.
Who this is for
Enterprise field service teams with real integration requirements: records flowing into Salesforce, ServiceNow, SAP or Dynamics, with conditional logic and routing that survives an audit. TrueContext is a serious product for that job.
What TrueContext does well
Depth of configuration. Conditional logic several levels down, calculated fields, lookups against back-end data, and routing rules that decide where a completed record goes and who gets told. The integration catalogue is genuinely enterprise-grade, not a Zapier connector with a logo on it.
What FieldPal does instead
Nobody anticipates the shape of the job. The technician describes the work out loud and the structured record is assembled from their own words, on a phone, a tablet, or a RealWear head-mounted device. Find answers their technical questions from your manuals and repair history while they are still at the asset.
Capture, head to head
We aren't going to pretend the right-hand column is empty. On configurability and integration breadth, TrueContext is ahead of us today.
| Capability | FieldPal Capture | TrueContext |
|---|---|---|
| Primary input method | Speak naturally | Tap and type |
| Hands-free operation | Yes | No |
| Head-mounted devices (RealWear) | Yes | No |
| Phones and tablets | Yes | Yes |
| Record built from free speech | Yes | No |
| Form authoring required before use | No | Yes |
| Deep conditional logic and calculations | Simpler | Extensive |
| Enterprise system integrations | Coming soon | Extensive |
| Dispatch and workflow routing | No | Yes |
The argument
The form is a project
With TrueContext, somebody builds the form. It is a good form, built with good tools, and building it is a project. Every field, every branch, every rule.
Then the work changes, and somebody updates the form. A new job type appears, and somebody builds another one. The form estate becomes a thing you own, staff and maintain, and it is always a little behind the work it describes.
Ask the better question
The question worth asking isn’t which product has more form-building features. It is why the technician is still typing at all.
Someone in a plant room, under a vehicle or at height can’t use a form. However well designed it is, the interaction demands two hands and full attention on a screen. So the record gets written up afterwards, and afterwards is where the detail dies.
Structure without the authoring
TrueContext makes the write-up better structured. FieldPal moves the capture back to the moment the work happened, and still gives you structure at the end of it.
That is a genuine trade, and worth being clear about: you give up deep conditional logic in exchange for coverage of every job, immediately, including the ones nobody built a form for.
And the other half of the day
Beyond capture, FieldPal Find gives voice access to the manuals, service bulletins and repair history your organisation already holds. Ask out loud, get an answer grounded in your own documentation, with the source shown.
TrueContext doesn’t attempt this, and we wouldn’t criticise them for it. Getting technicians an answer is simply a second problem most service operations have, and FieldPal handles it on the same platform as capture.
Which one is right for you
Choose TrueContext if
- Complex conditional logic and back-end lookups are the hard part of your requirement
- You need mature, pre-built integrations into a specific enterprise system today
- Your users work comfortably from a tablet and have a free hand to do it
- You have the internal resource to build and maintain a form estate
Choose FieldPal if
- Your technicians work with their hands, and records get written up later from memory
- Job types vary faster than anyone can build forms for them
- You are deploying to head-mounted devices, or expect to be
- You want technical answers and data capture on one platform
Try it on a form you already have
Send us a TrueContext form you use today. We'll show you a technician completing the same record by voice, hands free, without anyone building anything first.