Partner story · Autotech Connect
Hours, hours, hours.
Darren Dowling has spent 30 years in the automotive aftermarket, from apprentice to group director. At Autotech Connect, FieldPal’s premier partner, he’s putting it in front of technicians across BYD’s UK retailer network, so every hour a dealer buys is an hour they can sell.
I’ve worked with James and the FieldPal team for over a year, and they’re a great partner. They listen, and what we bring back from the workshop ends up in the product. I’ve spent my career looking for tools that genuinely help technicians. FieldPal writes the warranty claim while they fix the car, so every hour our customers pay a technician for is an hour they can sell.
The sum
You buy the hour. Sell the hour.
Every service manager does the same sum. A technician’s hour is bought. It only pays if it’s sold.
The hours that don’t get sold go on paperwork: typing up the warranty claim, walking to the terminal, chasing a claim that bounced because a fault code was missing.
What 2.5 hours a week is worth
- 2.5 hrs
- of paperwork removed per technician, every week
- 115 hrs
- back to sell, per technician, per year
- £13,800
- per technician a year, at £120/hr
- £138,000
- a year for a 10-technician workshop
About Autotech Connect
Built to fix the skills shortage
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Rooted in the workshop
Autotech started out recruiting for the motor trade, including replacement MOT testers. They know exactly what a missing technician costs.
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Part of Autotech Group
A group dedicated to the automotive skills shortage. When there aren’t enough technicians, every hour the ones you have can sell matters more.
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FieldPal’s premier partner
Autotech uses FieldPal itself, bundles it into its own solutions, and works closely with RealWear, so technicians can run it hands-free on a head-mounted device.
BYD UK
Warranty claims, written at the vehicle
Autotech Connect is rolling FieldPal out across BYD’s UK retailer network, starting with warranty work.
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01
Talk
The technician describes the fault, the cause and the fix while they work.
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02
Write
FieldPal builds the claim and asks for anything missing, like a fault code or a part number.
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03
Approve
Complete and accurate first time, so it goes through without fuss.
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04
Sell
The technician moves straight on to the next job. The hour gets sold.
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Where to go next
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Read the BYD UK story
How the trial in live BYD workshops became a rollout across the UK retailer network.
Read more -
FieldPal for automotive service
How it works at the ramp, with a sample warranty claim.
Read more -
Partner with FieldPal
Deliver FieldPal to your own customers, the way Autotech Connect does.
Read more
Want your hours back?
Talk to us about FieldPal for your workshops, or ask Autotech Connect about it as part of their solutions.