£5M+
Warranty rework
Annual cost of diagnoses that turn out wrong: comebacks, rejected claims, and the labour spent doing the job a second time.
2.5 hrs
of paperwork removed per technician, per week
- 115 hrs
- back to sell, per technician, per year
- £13,800
- per technician a year, at £120/hr
- £138,000
- a year for a 10-technician workshop
In use at
- Device partner RealWear
- Certified
See it work
Nobody fills in the form. They have a conversation with it.
Not dictation, field by field. The technician opens the form by asking for it, describes the job in one go, and the details land wherever they belong, in any order. Change your mind halfway through, mumble a part number, or get a fact wrong, and the record keeps up.
A demonstration of spoken conversations completing paperwork. In one example, a technician says “Right, offside front's rattling under braking. Anti-roll bar drop link, ball joint's got play in it. Swapped it out and road tested.” and FieldPal fills in the complaint, cause and correction fields in the order it understands them rather than the order they appear on the form. The technician then corrects themselves (“Oh, hang on. It was the nearside, not the offside.”) and both the complaint and the correction are rewritten. Twenty such examples cycle at random, covering spoken corrections, validation challenges, speech recognition corrected from context, and several industries.
#1 Correction
The problem
Workshop knowledge walks out of the door every Friday
Twenty years of judgement lives in your master technician's head, last month's fixes are buried in job cards nobody will reread, and the bulletin that explains the fault is on a PC across the workshop. FieldPal captures it while the work happens and hands it back at the ramp.
60%
Time lost to lookup
Of a shift can go on hunting for the right bulletin or torque spec in a legacy system instead of turning a spanner on the car in front of them.
99.7%
Compliance risk
Warranty auditors expect near-perfect consistency from manual write-ups. One failed audit can claw back more than a decade of software cost.
The platform
AI technicians use from the first shift
Hands-free, conversational capture
Technicians talk through the job. FieldPal structures the record and tags the vehicle before they take their gloves off, ready to review and approve.
Spoken at the vehicle
“Pack was throwing an isolation fault. Traced it to a chafed loom behind the nearside arch, replaced the section, retested, clear.”
Structured into the job record
- Vehicle and VIN
- Reported fault
- Root cause
- Work carried out
- Parts used
- Test result
Ask anything, get sourced answers
Manuals, service bulletins and past repairs become one searchable memory with a citation on every answer.
Compliance that assembles itself
Every entry is timestamped, attributed and export-ready, so audit prep stops being a project.
Micro-indexing
Retrieval scoped to the exact vehicle in front of the technician, not the model range.
Offline recordings
Voice notes and video record in the pit with no signal and process once it’s back. Full offline working is next.
Context-matched
Vehicle history, variant and technician shape every response.
System integration
In development: will connect to Dynamics, ServiceNow and your parts and warranty systems.
How it works
Useful in the first week, then rolled out site by site
-
01
Connect your sources
Service bulletins, technical notes, manuals and repair history go in as they are. Nothing needs reformatting first.
-
02
Pilot with one team
A single workshop team runs live jobs through FieldPal while your service manager watches the output quality.
-
03
Roll out by site
Templates, permissions and reporting clone to the next site. Your admins own it, not us.
Customer story
“I just walked around the vehicle and said the tread depths, and it was all done. I just thought, this is brilliant. I am impressed by how quickly it listens and fills in the data.”
Weighing FieldPal against something else?
Feature-level comparisons with the tools our customers evaluate against us, including the parts where the other product wins.
- FieldPal vs Microsoft 365 Copilot Copilot is built for the desk. FieldPal is built for the point of work.
- FieldPal vs iAuditor SafetyCulture digitised the clipboard. FieldPal removed it.
- FieldPal vs ChatGPT Brilliant at general knowledge. Blind to your service history, and unable to write the record.
- FieldPal vs TeamViewer Frontline Frontline made the screen hands-free. FieldPal made the work voice-first.
See FieldPal run on your own documentation
Thirty minutes working from a job sheet you actually use, with people who know frontline work. No slide deck.